Latin America
& the Caribbean

Frequently Questions 

About Us 

About Avis LAC
Forms of Payment
Age Requirements for Renters

Avis Car Sales

What is Avis Car Sales?
Where can I buy a car from Avis?
Why buy a car from Avis?

Avis Profile

What is an AWD Number (Avis Worldwide Discount Number)?
Avis Wizard Number questions? Answers here...
Can reservations be made if the credit card in profile is expired?
How to change details in My Avis profile

Claims & Accident

In case of damage or accident while driving an Avis vehicle
What is the typical timeline for processing a damage claim?

Customer Service

How can I get a copy of my receipt from a recent rental?
I forgot to turn in my car keys. What do I do?
Lost keys? Need Fuel? Avis 24/7 Roadside Assistance
I forgot something in my car; does Avis have a lost and found?
Is available in different languages?
How do I opt in or out of email campaigns?
Am I responsible for parking tickets and traffic violations?
Can I buy an Avis gift certificate?

Equipment Options & Special Requirements

Optional Equipment
Optional Services
Avis Cares® for Customers with Disabilities
Bereavement Travel

Miles Points Programs & Promotions

Frequent Traveler Miles & Points
What is Avis TripIt Service and how do I enroll?
Is there a Frequent Flyer Tax Recovery Surcharge?
Does Avis have a loyalty program?
Does Avis have any special promotions?
How do I Request a Preferred Membership Card?

Protections & Coverages

Automobile liability and property damage policies
Insurance options offered by Avis
Can I change protections/coverages on my Preferred profile?
Am I required to purchase the coverages/protections Avis offers?
Can I purchase Group Insurance from Avis?

Rental Locations & Vehicles

Answers to common Rental Policy questions
Avis Vehicles
Avis Location Services
Does Avis offer Airport Maps and Driving Directions?
Does Avis sell cars?
Does Avis rent trucks?
Avis Licensee and Agency Opportunities
What happens if I have a car out on rent that gets recalled?

Rental Policies

Smoking policy
Pet Policy
One way rental
Cross Border Rentals

Requirements for Renting

Avis accepted Forms of Identification
Forms of Payment
Age Requirements for Renters


Rental Policies, Terms and Conditions
Discounts, Rates and Mileage
How to View, Modify or Cancel on
Can travel agents book Avis through Global Distribution Systems?
What is the No Show Fee "NSF" policy for Avis?
Cancellation Policy