Easy to purchase and easy to give!

Please call 877-467-8471 between 7:00 AM and 4:00 PM Eastern Time to order one today.

Navigation systems
Most of our vehicles do not come equipped with their own navigation systems. However, you can reserve our GPS Navigation unit at participating locations for a reasonable daily rate. Optional GPS units are displayed on Step 3 during your online reservation process.

Child Safety Seats
Available for infants and toddlers at most U.S. locations, Avis offers Child Safety Seats at a usual cost of $13.00/day or $65.00/week (5-7 days) with a maximum of $65.00/rental. Child safety seats will vary by type and brand depending upon the individual location. Child Safety Seats may be offered online at some locations, and the costs included in the Estimated Total. The charge may be confirmed at the rental counter when you pick up your vehicle and will be included in your rental agreement. Additionally, if changes are needed after completing the online reservation, only customer serviceor the counter agent can make modifications. Child seats must be returned to the original renting location or an additional $15 fee will apply to the rental. Failure to return the seat in the same condition as received (minus normal wear and tear) may result in a $50 additional charge.

Ski Racks and Snow Tires
Avis offers ski racks and snow tires on selected vehicles in some U.S. locations. Please call ahead and check with the rental location after reserving online, or call 800-633-3469.

• Fuel Service Option
• Self-Service *
• EZFuelTM and Fuel Service Charge *

* Not available on Avis.com but can be requested at rental counter

Fuel Service Option
Save yourself time and frustration by adding our Fuel Service Option to your next online reservation. By selecting the Fuel Service Option, you can purchase a tank of gas directly from Avis at the time of rental, and avoid the hassle of searching for a gas station to fill the tank before returning the car. If the Fuel Service Option isn't exactly what you're looking for, choose one of the following refueling options at the time of rental:

Self-Service
Purchase fuel just prior to returning and return the car to Avis with a full tank of gas. If you choose this option, Avis will not charge you for fuel.

EZFuel^TM and Fuel Service Charge
Driving under 75 miles? With our newest refueling service, customers who drive less than 75 miles pay a low flat fee for fuel and return the car without refueling. We'll automatically charge you a flat fee of $14.99, not reflected in your Estimated Total at the time of reservation on Avis.com. If you present a receipt for the purchase of fuel, the charge will be removed at the time of return.

EZFuel option is not available at all locations. Please contact your renting location to confirm the availability of this service.

Fuel Service Option Terms & Conditions

• Fees for the Fuel Service Option are not included in the Estimated Total of the rental.
• Fees are assessed and applied at the time of rental.
• Fees vary by location and are determined by current market value of gasoline in the surrounding area of rental location and the fuel tank size of rental vehicle.
• Customer will receive no credit or refund for unused fuel left in tank at time of return.
• Customers who drive less than 75 miles will automatically be charged a fee of $14.99. If customer chooses to refuel on their own, they must provide a receipt in order for fee to be modified.

At Avis, we strive to make everyone's rental experience as easy, safe and stress-free as possible. That's why, as a feature of our Avis Cares® Program, we provide a full range of products and services for our drivers and passengers with disabilities.

• Scooter Rentals - Avis provides mobility scooter rentals(upon request) at select locations through a partnership with Scootaround Inc., the nation's leading mobility rentals provider.
• Transfer Board - Enables easier wheelchair transfer in and out of the vehicle.
• Panoramic Mirror - Provides a much larger field of view for any driver.
• Swivel Seat - Allows the driver or passenger to turn his or her body in the car seat with limited effort. The swivel seat easily can be removed from underneath the person for transport.
• Hand Controls - Enables drivers to accelerate or brake using a hand-controlled device. Reservations requiring hand controls must notify customer service at 1-800-962-1434 at least 24 hours in advance. Drivers without disabilities are able to drive the vehicle without interference from the hand controls.
• Spinner Knob - Allows the driver to turn the steering wheel with a full turning radius using only one hand.
• Easy Access Bus - Offers an electrically-operated ramp, two ADA compliant wheelchair positions, wider doors, spacious aisles, and low luggage racks.

An authorized van seat removal may be requested to accommodate a customer-supplied device, such as a "stowaway", used to exit/enter the van or to allow enough space for a non-collapsible wheelchair/scooter.

Our visually impaired passengers can travel worry-free, too. Just make an advance reservation, arrive with a licensed driver at least 25 years old, and you'll be on your way.

Speech and Hearing Impaired Services
TTY/TDD 1-800-331-2323

Avis has a variety of partnerships including airlines, hotels and other select companies. Through these partnerships, customers can earn miles or points and enjoy special discounts. Please visit our Miles & Points Partners page for specific details pertaining to our partner offers.

When making reservations on Avis.com in the U.S. and Canada, Avis Preferred customers may include the Frequent Traveler partner name and membership number on the Rental Options page of the reservation process. Some airline partners require a flight number in conjunction with an Avis rental to qualify, and you will be notified of this step if that number is needed. If the rental qualifies for a credit, the appropriate information will be forwarded to the respective travel partner for processing.

To receive points for past reservations, customers who reserved without using a Wizard number can select "Request Miles/Points" from the Customer Service dropdown found in the header of the Avis.com homepage and fill out the required information pertaining to your past rental. For those customers who reserved with a Wizard number and have registered on Avis.com, simply login and click the "Add Miles/Points" link next to the past rental. Fill in the Frequent Traveler membership details and, if the rental qualifies for a credit, the information will be forwarded to the travel partner for processing.

Not all rentals qualify for miles/points. These may include, but are not limited to:

• Discount Plans
• Special Promotions
• Awards
• Vouchers
• Travel Industry Rates
• Wholesale Tour Packages
• Insurance/Dealer Replacement
• Any group travel
• Reservations made on portal sites
• Rentals at Avis locations that do not participate in Frequent Traveler programs

Unfortunately, at this time, U.S. residents may not add or modify a Frequent Traveler Membership Number through Avis.com. To do this, please contact customer service.

TripIt® helps manage all your trip details! Your Avis car rental, airline ticket and hotel confirmation, plus restaurant and theatre reservations - all in one place within one, easy-to-access, online itinerary.

Once you enroll in the Avis TripIt Service, all your current trips will be conveniently displayed on avis.com. If you are already enrolled in the Avis TripIt Service, click here to view your preferences.

Not a member yet? No problem! It takes just moments to sign up!

Yes, there is a Frequent Flyer Tax Recovery Surcharge for some airlines. Click here for more information.

Members of Avis Preferred now have the option to sign up to receive Avis Preferred Points, a new and flexible rewards system in which members receive one point for every dollar spent on base rentals, and two points for every dollar spent on optional products and services, such as coverages, fuel service options, GPS devices, Roadside Assistance or satellite radio. Points are not earned from taxes or fees.

Avis Preferred members who complete 12 rentals or spend $5,000 on base rentals plus optional products within a calendar year, will automatically earn Avis Preferred Plus status. Members who achieve Avis Preferred Plus status can receive a free, single car class upgrade upon availability in addition to other special reservation and offer benefits. Members who are also opted in to Avis Preferred Points can then earn 25% additional bonus points on each rental while they maintain their Tier status.

American Express Membership Rewards® Program

Avis is pleased to participate in the Membership Rewards program. Please visit www.avis.com/AmexMR to redeem your certificate and make your Avis reservation.

See All Miles/Points Partners & Promotions

American Express Membership Rewards® Program

Email [email protected] to request a printed card.

Avis provides liability coverage for its vehicles as required by applicable law. In most instances, this will include coverage for the renter or authorized driver up to the financial responsibility limits of the applicable jurisdiction at no additional charge. In some states, the liability coverage provided is excess to any other applicable coverage. This means the renter's personal liability insurance is used first, and the Avis protection will not apply until the renter's or driver's insurance, if any, has been exhausted. Please check the rental agreement or nearest Avis reservation center regarding the applicability of automobile liability coverage to specific locations. You should also check with your own insurance company to determine the level of your protection under their policy.

Exceptions:
CALIFORNIA: Automobile Liability and Property Damage Protection is not included in the rental rate. The customer may provide automobile liability insurance through a personal insurance policy or may purchase Additional Liability Insurance.
MISSOURI: Avis does not provide Automobile Liability Insurance and Property Damage Protection unless the renter/authorized driver does not carry a personal automobile liability insurance policy. In that case, Avis will provide coverage up to the fFnancial Responsibility Limits (FRL) at no additional charge.
NEW YORK: Avis provides liability coverage for its vehicles as required by applicable law. In most instances, this will include coverage for the renter or authorized driver up to the Financial Responsibility Limits of the applicable jurisdiction at no additional charge.

TEXAS: Automobile Liability and Property Damage Protection is not included in the rental rate. The customer may provide automobile liability insurance through a personal insurance policy or may purchase Texas Automobile Rental Liability Insurance.
UTAH: Avis does not provide Automobile Liability Insurance and Property Damage Protection unless the renter or authorized driver does not carry a personal automobile liability insurance policy. Inthat case, Avis will provide this coverage up to the Financial Responsibility Limits (FRL) at no additional charge.

Avis offers several optional insurance plans and are available for an additional daily charge. Renters may (in many locations) purchase additional liability insurance at the time of rental. The Avis renter is responsible for all damage or theft of the Avis vehicle subject to certain exclusions contained in the Avis rental agreement.

For an additional fee, Avis will waive or limit the renter's liability through the purchase of a Loss Damage Waiver at the time of rental. In some cases, renters may be covered for loss or damage to the renter vehicle by their personal insurance or charge card. Such coverage may contain a deductible or may not be primary. Please check with your insurance company or credit card company before you rent.

Loss Damage Waiver (LDW)
Renters may purchase loss damage waiver (LDW) that reduces the financial liability for loss or damage to the Avis car as long as they comply with the terms of the Avis rental agreement. Cost of LDW will vary by location, car group and rate. If you have rental car coverage through your personal insurance or charge card, LDW offers maximum protection while your personal insurance or charge card may contain a deductible.

Personal Effects Protection (PEP)
Personal Effects Protection insures the personal belongings of the renter and the immediate family members who are traveling with the renter. The maximum coverage is $600.00 per claim, with a maximum coverage for individuals of $1,800.00. Exceptions:
NEW YORK: Personal Effects Protection insures the personal belongings of the renter and the immediate family members who are traveling with the renter. The maximum coverage is $500.00 per claim, with a maximum coverage for individuals of $1,500.00.

Personal Accident Insurance (PAI)
Personal Accident Insurance (PAI) provides accidental death benefits and emergency medical expense benefits to the renter and all passengers in the Avis car.

The renter is covered 24 hours a day during the rental for the following:
-$175,000.00 accidental death
-$2,500.00 medical coverage for injuries due to an accident
-$250.00 for ambulance expenses

The passengers are covered while in the car for the following:
-$17,500.00 accidental death
-$2,500.00 medical coverage for injuries due to accident
-$250.00 for ambulance expenses Exceptions:

NEW YORK: The renter is covered 24 hours a day during the rental for the following:
-$175,000.00 accidental death
-$3,500.00 medical coverage for injuries due to an accident
-$250.00 for ambulance expenses

PAI-Plus
PAI-Plus is designed to meet the needs of renters who require extended amounts of insurance coverage (i.e. visitors from non-U.S. countries).

The renter is covered 24 hours a day during the rental for:

• $250,000 accidental death
• $2,500 medical coverage for injuries due to an accident
• $250 for ambulance expenses

The passengers are covered while in the car for:

• $125,000 accidental death
• $2,500 medical coverage for injuries due to accident
• $250 for ambulance expenses

*Personal Accident Insurance (PAI), PAI-Plus, and Personal Effects Protection (PEP) are optional coverages available at time of rental. PAI and PEP are sold together as an optional protection package. PAI-Plus may be purchased individually.

Additional Liability Insurance (ALI)
Renter may purchase Additional Liability Insurance (ALI) at the time of rental. ALI provides additional protection for bodily injury, death or property damage and increases the limits to $1,000,000 or $2,000,000 combined single limit depending on the location. When ALI is purchased, Avis will always provide the Financial Responsibility Limits (FRL) on a primary basis.

Customer Service
Reservations & Avis.com Assistance - 1-800-230-4898

Wizard Number / Preferred Profile Updates - 1-866-842-5552
Monday - Friday 8am-5pm EST

Worldwide Telephone Numbers - click here

Preferred Members who have registered with Avis.com and have a My Avis profile can login to modify their protections/coverages. Once logged in, click the "Edit" link in the "Protections/Coverages" module on the My Account page. Choose which protections/coverages you'd like to accept or decline, and submit the form. These changes will take a few days to process, but will automatically update in your profile and apply to future reservations.

No, but you are responsible for the vehicle in the event of damage. You should check with your respective insurance company to see if you have ample coverage while renting a vehicle. In the event you do not have proper coverage, Avis sells a variety of protection coverages for your rental.

The benefits of the coverages vary by location. If you have questions about a specific coverage, please check with the renting location or contact customer service. You may select the coverages available at a particular rental location during your online reservation process, or upon arrival at the rental location. Please keep in mind that you always have the opportunity to change your coverage selections at the counter when you pick up your car. You can also save your protections/coverages preferences on your My Avis or Preferred profile.

If an Avis vehicle is being used to transport a group (such as a team, camp, etc.), the group must provide Avis with their own group liability insurance. Please call 800-633-3469 for more information.

As of October 1, 2009, all vehicles in our U.S. fleet are designated as non-smoking cars. A Cleaning Fee of up to $250 may be applied to the cost of a rental, should this policy be violated. See Press Release

Why are you enacting this new policy?

• Tobacco smoke leaves a residue on fabrics, fibers and surfaces of vehicles, which emits odors that many people find unpleasant. This new policy is designed to ensure we are enhancing the comfort of our customers, which is a top priority at Avis.
• When a vehicle must be cleaned of tobacco smoke odor and residue, all surfaces must be treated and cleaned. This takes considerable time and requires the vehicle to be removed from the rental fleet until odor-free. This incurs incremental costs for special cleaning and lost revenue from the vehicle being unavailable for rental. This new policy helps us recover some of the costs associated with cleaning tobacco odor and residue from our vehicles.
• Along with the new policy, Avis has initiated a new inspection process. When a vehicle that was smoke-free when provided to a customer is inspected upon its return, and it is determined that the vehicle must be cleaned of tobacco odor and residue, the renter will be assessed a fee of up to $250.

What is the new "inspection process?" How do you determine that a customer smoked in the vehicle?

• Similar to how we assess cleaning fees for excess dirt and soilage in vehicles, when a vehicle is returned the Return Agent will inspect the vehicle for physical evidence that the car was smoked in (ash/butts in the vehicle/cigarette burns, etc.) and photos will be taken to substantiate the assessment of the cleaning fee.
• Our focus is not on being able to prove whether or not someone did or did not smoke in our vehicle. We are committed to providing our customers with vehicles that are 100 percent smoke-free, which means that we are inspecting the vehicles for smoke odor in addition to ash, butts, etc. Even if there is no visible evidence of smoking activity, if a vehicle that was smoke-free when provided is returned with tobacco odor, it will undergo special cleaning and the fee will be assessed.

When do you do this inspection? When is the customer notified?

• In most cases, the inspection and customer notification will occur at the time of vehicle return by our Return Agent in the vehicle return area. If the Return Agent finds evidence that the car has been smoked in and/or it smells of smoke, the customer will be informed of this finding, and that they may be assessed a cleaning fee of up to $250. The customer will then be given their receipt as per standard procedure.
• Later on, a location manager will inspect the vehicle to validate the findings of the Return Agent to determine if a cleaning fee is to be assessed. If so, the customer is notified in writing that the fee has been charged to the credit card we have on file. Under certain circumstances, the Return Agent may be unable to notify the customer of the possible assessment of the fee at the time of vehicle return. Examples include:
  o The customer leaves the return area before a Return Agent is able to inspect their vehicle.
  o A Return Agent is unable or unavailable to inspect the car thoroughly at time of vehicle return; the inspection is then conducted by trained staff at our service island at a later point in time.
  o The vehicle is returned after hours when no Return Agent is available to inspect the vehicle.
• When the vehicle can only be inspected after the customer has left our facility, and is found to require smoke-related cleaning, the customer is notified via mail that the fee has been charged to their credit card.

What can customers do to ensure that they will not be charged a cleaning fee?

• To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times.
• Rental vehicles should be thoroughly inspected by the customer prior to leaving the rental location. Customers should check the car for body or interior damage, soil or dirt, and to ensure that it is smoke-free.
• If at the time of vehicle check-out the vehicle is not to the customer's satisfaction, we recommend that the customer go into the rental counter and speak with an agent before leaving our facility. The customer will be provided with another vehicle, if one is available, and no fees of any kind will be assessed.

What if my car does not have a no-smoking policy sticker on it?

• By October 1, 2009, 100 percent of the vehicles in the Avis fleet will be 100 percent smoke-free. As new vehicles enter the fleet, or existing vehicles are inspected and found to be smoke-free, a sticker is placed on the rear side window informing the customer that the vehicle is smoke-free, that smoking in the vehicle is prohibited, and that if cleaning of tobacco residue and odors is required, the $250 fee will be assessed.
• Starting October 2009, the fleet will be 100 percent smoke-free, and the policy will be in effect for 100% of our fleet, not just those that have stickers. The stickers are primarily to help notify customers as we transition to a 100 percent smoke-free fleet.

Pets:
Avis does not have a strict pet policy, but please be sure to return your rental car in clean condition and free of pet hair, etc. to avoid cleaning fees.

One-Way Rentals:
Avis offers convenient one-way rentals at attractive rates. Pick up a car at one location and return it to another. Car type and availability vary by participating locations, and a drop-off charge may apply on certain rates.

Border Crossings:
Taking a car across a state border is generally not a problem. However, it's always best to inquire about any restrictions or fees that may apply if dropping the car at a different location. Inquire either at the location or simply contact us.
Into Canada:

• With advance arrangement and consent from Avis, certain cars may be rented from the United States and driven into Canada by U.S. residents. A Canadian non-resident insurance card may be required and is available at the Avis rental location. Please call 800-230-4898 for more information.

Into Mexico:

• Driving U.S.-owned cars into Mexico is always prohibited.

Examples of Avis vehicles by country may be viewed through the Car Guide found in the Cars & Services section of Avis.com. Please know, the make/models shown are examples only. Avis is unable to guarantee a specific make/model. All car groups and models may not be available at all Avis locations.

Hours of Operation:
Most Avis airport locations will remain open to meet incoming customers who have made advance reservations and who have encountered flight delays. If a customer is delayed, it is our policy to honor a reservation up to 16 hours beyond the stated pick-up time. If you anticipate a delay in picking up your car, Avis would greatly appreciate your notifying us at 800-633-3469 as soon as possible.

Hours of operation for a specific location can be found by selecting "Find a Location" under the Locations tab at the top of the page. Then, search for the location you're interested in.

If you plan to return your car prior to or after business hours, please make specific arrangements by calling the location where are you are to pick up or drop off your car.

Shuttle and Delivery Services:
At many airports, Avis offers complimentary courtesy bus transportation to and from the airline terminal and the Avis rental facility. For bus and shuttle information for a specific location, visit that location's detail page.

Certain Avis neighborhood locations may provide free local pickup and delivery if you are within five miles of the rental facility. These locations require 24 hours notice in order to facilitate this service. Please contact the location itself to confirm that transportation is offered.

Please be aware that Avis is unable to provide parking for personal vehicles while the owners of those vehicles are renting a car.

Maps showing the road systems, airline terminals and locations of Avis rental and return facilities are available online for most major airport locations. Also available are online address/city maps and point-to-point driving directions. Search for an Avis location through our Maps & Directions page.

For audible, turn-by-turn directions, traffic reports and weather advisories, try our easy-to-use GPS Navigation system. It does everything but drive you there! Avis also offers, at select rental locations, Route Navigator machines. This computer touch-screen map technology can provide you with directions to multiple destinations.

Avis Sells Used Cars
Our well-maintained Avis fleet is continually being replaced with new cars - so we can offer a wide selection of used makes and models. Avis has partnered with AutoNation which makes buying a used car easy and affordable!

For premium used cars at great prices, visit avis.com/carsales.

The following Avis locations offer Truck Rentals and Sales.

Kentucky
1059 S. Broadway
Lexington, KY 40504
1-859-281-1681, ext. 2

Minnesota
1 SW Helegerson Drive
Rochester, MN 55902
1-507-288-5655
Visit us online

New Jersey
1300 Highway 34
Matawan, NJ 07747
1-732-566-8111
Visit us online.

1570 S. Washington Ave
Piscataway, NJ 08854
1-732-752-6800
Visit us online.

Virginia
1306 Municpal Rd.
Roanoke, VA 24012
1-540-366-2436

For additional truck rentals, please click here.

The following Avis locations offer Truck Rentals and Sales.

Licensee
Some Avis locations are operated by or for the company. Others are operated by franchised independent licensees who own their own fleet of cars. Although each of these locations strives to offer the same high level of quality and service, occasionally some licensee-owned operations do not participate in some Avis promotions, special pricing activities, or company programs. In addition, licensee rental terms may vary from those at corporate locations.

Agency Operator
An Agency Operator is contracted to run and manage the growth and success of a designated Avis location on behalf of the company using corporate-owned cars, and agency operations may be operated out of the agent's premises or premises controlled by the company. Unlike a franchise that requires a significant capital expenditure and payment of ongoing royalties, an Agency Operator is authorized to rent Avis vehicles and rental agreements, with the operator's own staff, for which the operator earns a commission.

Contact us today at 973-496-4584 or view current opportunities!

Avis greatly values the safety of our customers and employees. To learn more about our policies and procedures regarding the handling of vehicles that are the subject of a manufacturer’s recall, please click here.

Avis is Smoke-Free!

As of October 1, 2009, all vehicles in our U.S. fleet are designated as non-smoking cars. A Cleaning Fee of up to $250 may be applied to the cost of a rental, should this policy be violated. See Press Release

(Click a question to view non-smoking FAQs)

Why are you enacting this new policy?

• Tobacco smoke leaves a residue on fabrics, fibers and surfaces of vehicles, which emits odors that many people find unpleasant. This new policy is designed to ensure we are enhancing the comfort of our customers, which is a top priority at Avis.
• When a vehicle must be cleaned of tobacco smoke odor and residue, all surfaces must be treated and cleaned. This takes considerable time and requires the vehicle to be removed from the rental fleet until odor-free. This incurs incremental costs for special cleaning and lost revenue from the vehicle being unavailable for rental. This new policy helps us recover some of the costs associated with cleaning tobacco odor and residue from our vehicles.
• Along with the new policy, Avis has initiated a new inspection process. When a vehicle that was smoke-free when provided to a customer is inspected upon its return, and it is determined that the vehicle must be cleaned of tobacco odor and residue, the renter will be assessed a fee of up to $250.

What is the new "inspection process?" How do you determine that a customer smoked in the vehicle?

• Similar to how we assess cleaning fees for excess dirt and soilage in vehicles, when a vehicle is returned the Return Agent will inspect the vehicle for physical evidence that the car was smoked in (ash/butts in the vehicle/cigarette burns, etc.) and photos will be taken to substantiate the assessment of the cleaning fee.
• Our focus is not on being able to prove whether or not someone did or did not smoke in our vehicle. We are committed to providing our customers with vehicles that are 100 percent smoke-free, which means that we are inspecting the vehicles for smoke odor in addition to ash, butts, etc. Even if there is no visible evidence of smoking activity, if a vehicle that was smoke-free when provided is returned with tobacco odor, it will undergo special cleaning and the fee will be assessed.

What is the new "inspection process?" How do you determine that a customer smoked in the vehicle?

• In most cases, the inspection and customer notification will occur at the time of vehicle return by our Return Agent in the vehicle return area. If the Return Agent finds evidence that the car has been smoked in and/or it smells of smoke, the customer will be informed of this finding, and that they may be assessed a cleaning fee of up to $250. The customer will then be given their receipt as per standard procedure.
• Later on, a location manager will inspect the vehicle to validate the findings of the Return Agent to determine if a cleaning fee is to be assessed. If so, the customer is notified in writing that the fee has been charged to the credit card we have on file.
• Under certain circumstances, the Return Agent may be unable to notify the customer of the possible assessment of the fee at the time of vehicle return. Examples include:
  o The customer leaves the return area before a Return Agent is able to inspect their vehicle.
  o A Return Agent is unable or unavailable to inspect the car thoroughly at time of vehicle return; the inspection is then conducted by trained staff at our service island at a later point in time.
  o The vehicle is returned after hours when no Return Agent is available to inspect the vehicle.
• When the vehicle can only be inspected after the customer has left our facility, and is found to require smoke-related cleaning, the customer is notified via mail that the fee has been charged to their credit card.

What can customers do to ensure that they will not be charged a cleaning fee?

• By October 1, 2009, 100 percent of the vehicles in the Avis fleet will be 100 percent smoke-free. As new vehicles enter the fleet, or existing vehicles are inspected and found to be smoke-free, a sticker is placed on the rear side window informing the customer that the vehicle is smoke-free, that smoking in the vehicle is prohibited, and that if cleaning of tobacco residue and odors is required, the $250 fee will be assessed.
• Starting October 2009, the fleet will be 100 percent smoke-free, and the policy will be in effect for 100% of our fleet, not just those that have stickers. The stickers are primarily to help notify customers as we transition to a 100 percent smoke-free fleet.

What if my car does not have a no-smoking policy sticker on it?

• To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times.
• Rental vehicles should be thoroughly inspected by the customer prior to leaving the rental location. Customers should check the car for body or interior damage, soil or dirt, and to ensure that it is smoke-free.
• If at the time of vehicle check-out the vehicle is not to the customer's satisfaction, we recommend that the customer go into the rental counter and speak with an agent before leaving our facility. The customer will be provided with another vehicle, if one is available, and no fees of any kind will be assessed.

Avis does not have a strict pet policy, but please be sure to return your rental car in clean condition and free of pet hair, etc. to avoid cleaning fees.

Avis offers convenient one-way rentals at attractive rates. Pick up a car at one location and return it to another. Car type and availability vary by participating locations, and a drop-off charge may apply on certain rates.

Taking a car across a state border is generally not a problem. However, it's always best to inquire about any restrictions or fees that may apply if dropping the car at a different location. Inquire either at the location or simply contact us.

Into Canada:

• With advance arrangement and consent from Avis, certain cars may be rented from the United States and driven into Canada by U.S. residents. A Canadian non-resident insurance card may be required and is available at the Avis rental location. Please call 800-230-4898 for more information.

• Driving U.S.-owned cars into Mexico is always prohibited.

Avis requires that each customer and additional driver meet the Avis minimum age requirement, present a valid driver's license and an acceptable driving record, and present an Avis-honored charge card or cash rental qualification at the time of rental.

The driver's license must be valid at the time of rental, and remain valid throughout the rental period. All drivers must meet Avis' requirements. Driver's licenses accepted in the U.S. are:

• Any license issued by any U.S. state, territory or possession.
• A license issued by a Canadian province.
• A license issued by a country that participated in the 1949 Geneva convention on Road Traffic or the 1943 Convention on the Regulation of Inter-American Automobile Traffic.
• A license issued by a country that has a reciprocal agreement with the U.S.

If you intend to rent outside your home country, you may also be required to present an International Driver's Permit. International Driver's Permits are valid only if presented with the original local license. An International Driver's Permit it not acceptable by itself. In addition, at the time of rental, the renter, authorized driver or additional driver may be subject to an electronic DMV check or may be required to sign a declaration attesting that they have a valid license that is not currently suspended, revoked, expired, cancelled or surrendered. A temporary driver's license is acceptable only if it has no restrictions and is valid for the entire period of the rental. Individuals with learner's permits may not operate Avis vehicles. Additionally, if you intend to rent outside of your home country, Avis may require that you present a valid passport, as secondary form of identification at the time of your check-out.

At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the state that issued the driver's license, or may be asked to sign a declaration attesting to specific criteria:

• The renter/authorized driver has a valid license that is not currently suspended, expired, revoked, canceled or surrendered.
• The renter/authorized driver has not, within the last 36 months, had 1 or more convictions for reckless driving.
• The renter/authorized driver has not, within the last 48 months, had 1 or more convictions for driving under the influence (DUI), driving while intoxicated (DWI), or driving while alcohol impaired (DWAI).
• The renter/authorized driver has not, within the last 36 months, failed to report or leave the scene of an accident.
• The renter/authorized driver has never been in possession of a stolen vehicle or used a vehicle in a crime.
• The renter/authorized driver has not, within the last 24 months, had 3 or more convictions for moving violations (including seat belt violations).
• The renter/authorized driver has not, within the last 36 months, had 3 or more accidents.

When renting at an Avis airport location, commonly accepted forms of identification include:

• A round-trip airline ticket, e-ticket, or travel itinerary to or from the airport of rental, disclosing a return date and showing the renter's name
• A valid U.S. passport or current U.S. military identification card. The name must match the name on the renter's U.S.-issued driver's license
• A current vehicle insurance card. The name and address must match the name and address on the renter's driver's license; OR a current copy (within the last 60 days) of your cellphone bill, home telephone bill, bank statement or utility bill which shows your name and current address. Your name and address must match the U.S.-issued driver's license in order to provide the renting location with proof of an accurate address.
• Canadian citizens entering the U.S. by air must present a valid driver’s license and passport.
• Canadian citizens entering the U.S. by car, train, bus or ship may present an enhanced Canadian license instead of a passport. Enhanced licenses contain the words: enhanced or permis de conduire plus
• Customer with a foreign driver’s license (other than a U.S. or Canadian driver’s license) may be required to also present a valid passport as a secondary form of identification at the time of check out. The name on the passport must match to the name displayed on the foreign driver’s license.

Commonly accepted forms of identification when renting at an Off-Airport location:

• A current copy (within the last 60 days) of your cellular phone bill, home telephone bill, bank statement or utility bill which shows your name and current address. Your name and address must match your U.S. issues driver's license in order to provide the renting location with proof of an accurate address; OR a valid U.S. passport or current U.S. military identification card. Your name must match the name on the your U.S.-issued driver's license.

Forms of identification accepted may vary by rental location. You may wish to contact your pick-up location to confirm that the forms listed above are accepted at that specific location.

Avis does not require a deposit to reserve a car. However, an Avis honored charge card must be presented at the time of rental. Acceptable charge cards are as follows:

Avis Charge Card
American Express
AT&T Capital
China Union Pay
Diner's Club International
Discover
GE Capital
JCB
MasterCard
Sears
Visa

Split Billing Option:
Avis also offers a split billing payment option which provides billing flexibility. Customers may split their rental charges on two separate credit/debit cards. In addition, corporate customers have the ability to charge counter products, optional services that are not covered as a company expense to a personal credit card. Customers who wish to split their rental charges on two separate credit/debit cards can choose to split the rental charges by one of the following ways:

• Dollar Amount
• Rental Days
• Services
• Rental Days & Services.

"Pay Now" Online Reservations:
For more details, please click here.

Please note: Credit and debit cards used to pay online may not be acceptable at certain locations. Please check the terms and conditions on your reservation confirmation to be sure of acceptable cards at the location where you are picking up your rental. The credit or debit card presented at the counter must be identical to the one used to make the "Pay Now" reservation.

Debit Card Policies
Most U.S. locations accept bank debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 25 years of age. In most cases, U.S. locations will perform a credit check for debit card renters to determine credit worthiness at the time of rental. The renter must meet Avis' minimum criteria in order to rent. Currently, at all U.S. and Canada locations, debit cards are not acceptable as credit identification at the time of rental for all makes and models identified in the Avis Signature Series and for certain other premium vehicles. Debit cards are also not acceptable as credit identification at the time of rental at locations in the Metropolitan NY Tri-State area, Hartford, CT, Philadelphia area, Mississippi or Louisiana locations as well as other locations across the country. Canada locations do not accept bank debit cards as a form of credit identification. Debit Cards are acceptable for payment at the completion of your rental.

Also be advised that some Avis locations do not accept debit cards as a form of payment. Upon paying your rental with a Debit Card, Avis will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion to request extra value based on certain factors as we deem appropriate. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. When the rental is over we will process the reversal but the bank may take time to post it back to the account.

If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.
Avis is not responsible for any returned checks or over-drafts based on this policy.
This policy applies to both U.S. residents and foreign renters. Positive identification in addition to your driver's license may be required.
In the United States, debit or check cards can be used at the end of the rental for payment of rental charges. For acceptable credit identification and payment methods in countries outside of the U.S., please search for the specific location's Terms and Conditions.
Note: Prepaid debit/gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid debit/gift cards are accepted at time of return only.

Avis rents to customers between the ages of 21-24 with an Avis-honored credit card and valid driver's license. At the time of reservation, we will automatically apply an additional $27-per-day underage surcharge in the U.S. and $35 per day in Canada for drivers 21-24. If you have any questions about underage driving restrictions, please contact Avis prior to your arrival at the rental counter.

Exceptions:

In New York State, the minimum age to rent is 18 with a $52-per-day surcharge for renters age 18-20 and a $35-per-day underage surcharge for renters age 21-24.

Michigan, will continue its minimum rental age of 18 with a $41-per-day surcharge for customers between the ages of 18-20 and a $28-per-day surcharge for customers between the ages of 21-24.

In Quebec, the minimum age to rent car groups A, B, C, D & E is 21 with an under age fee of $20 per day for renters age 21-24. For all other car groups, the minimum age is 25.

In Saskatchewan, the minimum age is 18. No underage fee applies.

Government Personnel (civilian or military) minimum age policy is as follows:

For Personnel (FEMA, U.S. Postal Dept., Navy and Army) not using the Government Leisure Pass, minimum age is
* 18 years (No underage surcharge will apply) with Government Travel or Purchase order
* 21 years (No underage surcharge will apply) without Travel or Purchase order

When using the Government Leisure Pass the renter is subject to underage fees as specified by the renting location.

Renters between the ages of 21-24 may not rent vehicles in the following car classes:

• Full-Size SUVs
• Luxury
• Minivans
• Passenger Vans
• Premium SUVs
• Signature Series

Additional Driver
Additional driver fees will not be reflected in your estimated total when you book your reservation in advance. They will be calculated at the rental counter when the vehicle is picked up.

The following individuals, if 25 years of age or older and in possession of a valid driver's license, may drive the car with the renter's prior permission and are exempt from Additional Driver fees:

• Renter's employer (while on company business);
• Renter's fellow employee (while on company business
• Renter's spouse or life partner.
• Disabled renters who have completed the non-licensed renter form

A maximum of 2 additional drivers can complete an additional driver form* for a rental. To save time, you can print out this form, complete and bring it with you to the counter. Additional drivers who can drive the vehicle with the renter's permission (see Exceptions above) are not included in this requirement.

Terms and Conditions
The applicable terms and conditions will vary by location. Be sure to check the bottom of your reservation confirmation for the specific terms and conditions for the location the reservation applies to. Prior to making a reservation, you may search for a specific location and view its current policies. Avis recommends contacting the location directly to answer inquiries concerning the specific rental facility.

Length of Rental
Reservations for less than one day are accepted, however a minimum charge of one day applies to rentals of less than 24 hours. In some cases, a minimum rental period is required for the selected rate to apply. In other cases, a rate may be associated with a minimum charge, which applies even if the car is returned early.

Avis offers special monthly rates for long-term rentals of 59 to 330 days. These rates generally include a substantial free mileage allowance.

Discounts
An Avis Worldwide Discount (AWD) number may be found in newspapers, magazines or television ads, by clicking banner ads on websites, or on Avis.com.

If you're a member of an organization or company that partners with Avis, please contact that organization directly and ask whether it has an Avis Worldwide Discount number you may use for your rental.

Enter your AWD in the field labeled "Avis Worldwide Discount Number (AWD) or Rate Code" on the homepage, or during the first step of the reservation process. We'll use the AWD you enter to calculate your rental rate and benefits.

Coupons
Coupons may be entered on the Homepage by clicking the Add a Coupon link at the bottom of the widget. Discounts for dollars off, percentage off, free days and extra days will be reflected in the prices quoted on Avis.com. Upgrades and additional driver discounts will be handled at the rental counter when the vehicle is picked up.

Rates
In most cases, the minimum rental charge is for one day and is based on a 24-hour period. . Beyond the 24-hour period, an hourly rate will be calculated as three-fourths (¾) the daily rate plus $.01 for daily and weekend rates and one-half (½) the daily rate plus $.01 for weekly rates. For example, a daily rate of $30.00 per day would equate to an hourly rate of $22.51 per day and a weekly rate $30.00 per day would equate to an hourly rate of $15.01. If a rental exceeds a 24-hour period by 1.5 hours, a 2-day charge will apply.

Generally, "weekend rates" apply on rentals beginning after 11:59 AM on a Thursday, and require the car to be returned by 11:59 PM on the following Monday. If the vehicle is returned later, the weekend rate will not apply to the rental.

Corporate Rates
Avis created the Corporate Awards Program with the needs of small and mid-size businesses in mind. That's why, once you join this free program, you'll receive special rates, access to members-only deals and discounts, the ability to earn reward days and the superior service you've come to expect from Avis. Learn more here.

Insurance Replacement Rates
Car In The Shop? Take comfort with our Insurance Replacement Program.

If your car in the autobody shop, we can take care of your vehicle replacement needs. We´ll directly bill insurance companies, keep in contact with auto repair facilities, and offer you the widest variety of rental vehicles. And whether your insurance company is covering the rental or you´re paying out of pocket, you´ll enjoy our special discounted rates.

Changes to Reservations
Please be aware that any changes to your original rental may impact your rate. If you wish to extend any rental once you have picked up your vehicle, in the U.S. you must contact an Avis reservation agent at 1-800-230-4898.

Please note that at U.S. and Canadian corporate-operated locations, a service fee of $10 will apply and your original per-day rental rate may change. Your reservation agent will provide all details when you call. If you don't call to notify Avis that you will be keeping the vehicle longer then expected within 7 hours of your originally scheduled return time to extend your rental, a $10/day late fee will apply.

Also, if you choose not to return the car on or before your originally scheduled return date, we will place an additional hold on your debit or credit card to cover the additional expected rental charges. Upon your return of the car, the holds will be released, and the actual cost of the rental will be charged. Your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.

To extend a rental in another country, we will be happy to accommodate your request if possible, however, we recommend contacting the rental location directly.

Mileage
Most Avis rental rates include either unlimited mileage or a pre-designated number of included miles per day/week/month as part of the rate structure. If you exceed the number of pre-designated miles, a mileage charge will apply for the additional miles driven. If there is a mileage allowance in conjunction with an additional mileage charge, you will be advised at the time you request your rate information

On the Avis.com homepage, select the View/Modify/Cancel link from the Reservations tab at the top of the page. Enter your Last Name and your Reservation Confirmation Number and click the Find Reservation button.

On the next page, select the link listed next to your found reservation to either View, Modify, or Cancel. You will then be able to view your reservation, modify rental details, or cancel the reservation.

For those customers that have registered on Avis.com and have a My Avis profile, simply use the "Login" link located at the top navigation of the Home Once you are logged in and on the My Account page, you simply need to click the reservation link.

After any modification or cancellation, Avis sends a confirmation to the e-mail address entered for that reservation.

Absolutely. Travel agents may book Avis via major Global Distribution Systems including Sabre, Apollo, Worldspan and Amadeus. The Avis two-letter code in the GDS system is ZI.

What is the No Show (NSF) or Non-Cancellation Fee policy for Avis?

Only the following types of Avis reservations require a valid credit card at the time the reservation is made and have a non-cancellation fee*:

• Reservations made through the Avis telephone reservation center for select specialty car categories during peak travel periods;
• Certain promotions on Avis.com.

*This non-cancellation fee is assessed when:

• the reservation is not cancelled 24 hours prior to the reserved pick up time, and
• the Avis vehicle is not picked up at the pre-reserved time

The fee may vary by location and car group from $10 plus taxes and surcharges to one full day's rental fee plus taxes and surcharges. Specific fee information is provided to the customer during the reservation process on avis.com, the Avis reservations center or by the Avis Reservation Service Agent.

To avoid the non-cancellation fee, such reservations must be cancelled 24 hours prior to the scheduled pick up time. Reservations may be cancelled on Avis.com, or by calling Avis at 800-230-4898.

Avis Wizard and Preferred members with a credit card listed in their profile will not be required to enter a credit card at time of booking as the credit card in their profile will be used. In the event such customers reserve an Avis car requiring a credit card at time of booking and do not cancel prior to the scheduled pick up and fail to rent the car, the non-cancellation fee disclosed at the time of reservation will be charged.

In the event of flight cancellations, Avis will not charge a non-cancellation fee as long as a flight number and airline were provided in the reservation prior to scheduled pick up.

Our cancellation policies vary, depending on the type of reservation you've made:

Was your credit card charged for the rental at reservation time on avis.com?
If you wish to cancel before your rental pick-up time, you must cancel and request a refund online. Once cancelled, we will credit you within approximately seven business days. Credits will be applied to the same card with which you prepaid. You will incur a $50 processing fee if you choose to cancel a prepaid reservation before the rental, and a $150 fee after the rental pick-up time has passed. If you return the vehicle before the original return date (early return), you will not be refunded any portion of the payment.

Did you make a reservation without providing credit card information?
If you make a reservation without a credit card and you no longer need to rent, please cancel your reservation as soon as possible before your scheduled pick-up time.

Did you make a reservation with a travel agent or online booking agent?
The travel agency or online booking agent "owns" any reservation you originally made with them, so their reservation cancellation processes and policies apply.